As days went by, each morning, Jossie logged into the Aurora Glow dashboard reviewing customer comments on different platforms. Despite the parttime expectation, she often lost track of time. She would sit at her laptop for hours, completely absorbed in crafting responses, analyzing customer feedback, and brainstorming small improvements. Sometimes, she would glance at the clock only to realize she had been working for eight hours straight.
By the end of the first week, the impact of her work was noticeable. The rest of the Aurora Glow marketing team began to hear about her exceptional performance, how she had flagged issues early, helped customers feel heard, and even suggested engagement strategies that increased positive interactions.
Her supervisor, Clara, a manager of Digital Marketing, was strict but fair. She also had a sharp eye for talent, so she noticed Jossy early on . By the end of the second week, she sent Jossy a note: "I'm impressed by your attention to details. Keep engaging the customers as you are. Your feedback might influence product improvements and our upcoming campaigns."
The praise gave Jossy a thrill she hadn't felt in years. She felt alive and capable and she wondered if she could do more, be more.
By the time Jossy clocked one month working at Lennox, her exceptional performance started to make waves. Even George had heard about her from the marketing team..she was the new hire who kept the team busy with feedback.
The day he heard about her, he knew he had to mention it to Noah.