Jing Jihan didn't show any displeasure due to Miss Chen's repeated accusations, standing calmly at the front of the group, his expression cold and steady.
It wasn't until Miss Chen finished her words that the hotel manager, who had been standing half a meter behind Jing Jihan the whole time, finally spoke: "Miss, we are truly sorry for the unpleasant experience during your stay. We will immediately assign someone to investigate the matter and provide you with an explanation."
Miss Chen smirked: "An explanation? That's not what your reception said when I went to the front desk on the first floor. Their attitude was extremely arrogant, not taking my complaint seriously, even trying to brush us off as if we are fools! If even the front desk looks down on people like this, let alone you, the hotel manager."
